BEIJING — China's National Public Complaints and Proposals Administration (NPCPA) resumed its reception for public complaints on July 21 after the service was closed last month due to the new COVID-19 cases in the capital city.

The decision was made as Beijing lowered its COVID-19 emergency response from level II to III starting from July 20, according to a statement on the website of the NPCPA.

Visitors should maintain social distance, wear masks properly, and comply with temperature and health information checks when visiting the NPCPA, said the statement.

For groups of people filing a common complaint, the NPCPA required that they should select no more than five representatives to visit in person.

The NPCPA also encouraged people to submit their complaints and proposals through letters, or via online channels including the official NPCPA website, social media account and mobile app.