China will further improve the quality and efficiency of government services, among its efforts to optimize the business environment and build a unified domestic market, said a State Council circular issued on Jan 16.

In 2024, a list-management and regular promotion mechanism will be enhanced to put the first group of frequent and representative affairs under streamlined processing. By 2027, a comprehensive, smart, convenient, fair and inclusive government service system will be established to cover important matters of businesses and individuals.

For offline government services, governments at the county level and above should set comprehensive and special windows in their service centers for collective and one-stop handling, and convenient service centers and stations will be built in line with the local economic and population situation.

Meanwhile, the national government service platform, as the center, will connect department and local government service platforms to enable more affairs to be handled online. The 12345 service hotline, it said, will set special seats for key areas with better efficiency.

Government service items that have to go through multiple government departments and levels will be put into collective handling, and the notification-commitment mode will be implemented for the approval of items with low risks and easier correction, the circular said.

Cross-regional handling of business and individual affairs will be promoted, and model algorithms and big data analysis will be used to match favorable policies with applicable enterprises and people to exempt the application.

The circular also stressed more efforts to enrich the supply of public services, expand value-added services, and enhance government service standards.